December 17th: Internet goes out in the evening. We've had temporary outages before, so we aren't too worried.
See how happy he looks? This is because my parents had internet on Christmas day, and they were willing to share the bounty.
December 26th: Still no internet. I'm pissed, since we are paying FAR too much right now for our service, since our promotion expired in September. The previous Friday, I had tried calling tech support, and spent 35 minutes on the line without ever having talked to a soul. It only seemed rational to go ahead and switch providers. We placed our order with the promise of internet starting on January 2, 2013.
January 2, 2013: We get our new modem for the new provider, and we do everything exactly as prescribed. No dice. *%^(_)$#@^%$^&%$^$%. Yeah, those words. So I called tech support for the new provider. They were much, much, much more responsive. Unfortunately, they couldn't do didly-squat for us, and set up a service call for January 3, 2013. In the process of trying to make it all happen, Ammon disconnected the router and modem entirely from the previous provider, even though it wasn't needed. I told him that we should just try it and see if we could make it work, in the event that this new provider doesn't work out.
|This is me laying down the law with this internet business.|
Well, what do you know? The dang thing worked.
So, we kind of have internet for a bit. But now we're confused, because we may not end up having a choice about what internet service we have, and that makes me kinda mad. I want good rates. I want good service. I want tech support that answers the phone. But the truth is, the new provider may not be able to make that happen without a lot of high costs.
Being a grown up really stinks, sometimes.